FAQ

  • Q1. What is Jilan?
  • Jilan is a unique and luxurious womens and mens dress and accessories fashion brand in Bangladesh and North America (CANADA & USA).
  • Q2. What type of product sale in Jilan store ?
  • We sale womens and mens product and accessories items and please visit our website for detail -
    Website:
    www.jilanfashion.com
    www.jilan.company.site
  • Q3. Where are the location of Jilan fashion store?
  • Bangladesh Address :
    JILAN
    Store # 321
    Floor # 3rd
    Twin tower concord shopping complex shantinagar Dhaka - 1205 - Bangladesh
    Whats up number: +88-01799160281
    Email: [email protected]
    Website:
    www.jilanfashion.com
    www.jilan.company.site

    Canada Address :
    JILAN
    3000 danforth ave, toronto, ontario, m4c 1m7 Canada
    Whats up number: + 1 - 4374848774
    Email: [email protected]
    Website:
    www.jilanfashion.com
    www.jilan.company.site
  • Q4. How can I contact a Jilan customer service representative?
  • Jilan customer service representative are avavailable in store 12 hours a day started 10:00 am to 10:00 pm in Bangladeshi local time zone and Canadian local time zone 10.00 am to 10.00 pm and Jilan online store available 24 hours.
    Please contact to Jilan store representative Store
    Phone number
    Bd : + 88 (01799160281)
    Canada : + 1 - 4374848774
    Email:
    Bd: [email protected]
    Canada : [email protected]
    Website:
    www.jilanfashion.com
    www.jilan.company.site
  • Q5. Can I place an order for Bangladeshi and North America customers over the phone?
  • Yes,we will receive order from Bangladeshi and North America customers by phone beside online order and customer directly contact with our representative to give the order for any kind of Jilan product our representative available 12 hours a day in Bangladeshi local time and Canadian local time 24 hours from Jilan online store because we believe customer satisfaction is our main object .
    Please call us at
    Bd : + 88 (01799160281)
    Canada : + 1 - 4374848774
    Email:
    Bd: [email protected]
    Canada : [email protected]
  • Q6. How much will shipping cost of Jilan products?
  • We offer complimentary GROUND SHIPPING for all orders over on jilanfashion.com.For orders in Dhaka 100 Tk and under 200 Tk in all over the Bangladesh and International customer shipping cost depend on currier service company, Purcell size and customer address to reach the Jilan product in front of customer door.

    NOTE: NORTH AMERICAN (CANADA & USA) CUSTOMERS PLEASE FOLLOW WEBSITE PRODUCT SHIPPING POLICY OUR WEBSITE ADDRESS BELOW:
    www.jilan.company.site
  • Q7. When will my order ship?
  • Most courier will ship within 1 to 3 business days after your order is received in Dhaka and all over the Bangladesh.
    Foreign countries ship within 3 to 7 business days on selective countries but sometimes need 1 to 2 more business days because of air traffic or government holiday.

    NOTE: NORTH AMERICAN (CANADA & USA) CUSTOMERS PLEASE FOLLOW WEBSITE ORDER SHIPPING POLICY OUR WEBSITE ADDRESS BELOW:
    www.jilan.company.site
  • Q8. What kind of payment do you accept jilanfashion.com?
  • We accept payment via Cash and Online payment services and the following way to see under below:
    BANGLADESH ONLINE PAYMENT SERVICE
    Cash -》 bKash / Rocket / iPay / surjoPay / Upay / aamarPay
    INTERNATIONAL ONLINE PAYMENT SERVICE
    VISA / Master Card / American Express / Western Union / PayPal

    NOTE: NORTH AMERICAN (CANADA & USA) CUSTOMERS PLEASE FOLLOW WEBSITE PAYMENT POLICY OUR WEBSITE ADDRESS BELOW:
    www.jilan.company.site
  • Q9.In what currency are the prices displayed on jilanfashion.com?
  • All prices of merchandise on
    jilanfashion.com are shown in Bangladeshi currency TK and U.S. Dollars (USD)
  • Q10. How do I check the status of my order?
  • You can check your order status at 10:00 am to 10:00 pm in Bangladeshi local time with Jilan customer service representative to answer your question please call 📲 Store Phone number + 88 (01799160281) or by Email [email protected] for additional assistance.

    NOTE: NORTH AMERICAN (CANADA & USA) CUSTOMERS PLEASE FOLLOW WEBSITE ORDER STATUS POLICY OUR WEBSITE ADDRESS BELOW:
    www.jilan.company.site
  • Q11. How do I cancel or change my order?
  • When you receive your order, check Jilan website (www.jilanfashion.com) for our return policies and for the return process. We will refund the purchase price of the return, minus any shipping or handling, Jilan customer service representatives are available 12 hours a day in Jilan store and 24 hours in Jilan online store to help you with your purchase.
    Please call us at + 88 (01799160281 )

    NOTE: NORTH AMERICAN (CANADA & USA) CUSTOMERS PLEASE FOLLOW WEBSITE ORDER STATUS POLICY OUR WEBSITE ADDRESS BELOW:
    www.jilan.company.site
  • Q12.What can I do after purchase Jilan product and then my item arrived damaged or defective?
  • Jilan always focus on quality of all of our products.If you believe your item is defective or has been damaged please before you recieve your product check properly by courier or any other way, if you find any problem on products, please contact at Jilan customer service representative because representative are available 12 hours a day in Jilan store in Bangladeshi local time and 24 hours in Jilan online store to help you with your purchase.
    Please call us at + 88 (01799160281) or Email us : [email protected]

    NOTE: NORTH AMERICAN (CANADA & USA) CUSTOMERS PLEASE FOLLOW WEBSITE RETURN AND EXCHANGE POLICY OUR WEBSITE ADDRESS BELOW:
    www.jilan.company.site
  • Q13. What is the return policy? Jilan return policy for customer allows you to return any Jilan product purchased by store or online by receipt. You will only have to make sure that the product is unused and its original invoice, condition, tags, and packaging are carefully preserved in your side.The return request contact our customer service representative.
    However all returns are subject to stock availability. If you choose to return an item, please send back the full parcel to Jilan online store and inform us of our customer representative. We will revise and re-send the full order.If you want to know the detail Jilan return policy please visit our website –
    Website:
    www.jilanfashion.com
    www.jilan.company.site
    Note:
    No discounted or special offer item will be return / refundable.No money refund is acceptable.

    NOTE: NORTH AMERICAN (CANADA & USA) CUSTOMERS PLEASE FOLLOW WEBSITE RETURN AND EXCHANGE POLICY OUR WEBSITE ADDRESS BELOW:
    www.jilan.company.site
  • Q14. How long will it take to receive a refund on a returned order?
  • In here shipping and processing fees our shipping and processing charges are intended to compensate us for the cost of processing your order, handling and packaging the products you purchase and delivering them to you.

    NOTE: NORTH AMERICAN (CANADA & USA) CUSTOMERS PLEASE FOLLOW WEBSITE RETURN AND EXCHANGE POLICY OUR WEBSITE ADDRESS BELOW:
    www.jilan.company.site
  • Q15. Which countries are eligible for international orders for Jilan product ?
  • We currently ship to the different countries in Asia ,Europe, North America and Australia